“e-Ready, e-Set, START” powered by WOOM

Public Community Arena, Topics

When: 06.04.2022., 10:00 AM – 12:00 PM CET


Webinar e-Ready, e-Set, START will present findings of the Business Environment Reform projects implemented by the World Bank in partnership with the Ministry of Economy and Sustainable Development and with the support of the European Commission’s DG Reform.

Topics in scope of the project include business registration, business licensing and enablers of digital service delivery.

The World Bank experts will present findings and recommendations for the START platform to enable innovative service delivery.

Presentations will include vision of e-services for business in Croatia and innovative initiative of Creative Bureaucracy from Germany.

A panel of champions for private sector development will discuss what is it that private sector needs from the government service delivery.

Register and contribute with your ideas and visions through comments and questions.




10:00 – 10:05 – WOOM (Tomislav Gavazzi) welcome and introduction of program by conference moderator (Domagoj Juričić, The World Bank)


10:05 – 10:30 – Opening remarks:

Josip Funda, Country Economist Croatia, The World Bank

Milena Raykovska, Deputy Head of of Sustainable Growth and Business Environment Unit, DG Reform, European Commission

Nataša Mikuš Žigman, State Secretary, Ministry of Economy and Sustainable Development


10:30 – 10:45 – Keynote Address: Vision of e-services for businesses

Bernard Gršić, State Secretary, Central State Office for Development of Digital Society


10:45 – 11:00 – Three very important things…

Aris Molfetas-Lygkiaris, The World Bank


11:00 – 11:15 – The other side – Creative bureaucracy in Germany

Anna Schneider, director Creative Bureaucracy Festival, Germany


11:15 – 12:00 – What is in it for us? Private sector perspective

Anna Schneider

Vedrana Likan

Jan de Jong


12:00 – 12:05 – Closing – Paper pushers hate this eGovernment trick

Andreja Marusic, The World Bank


  • Vedrana Likan’s name in the business world of Croatia is synonymous with real estate, attracting foreign investors, market development and sustainable economy, but also women’s leadership, promoting positive changes in society and systematic efforts to empower women in business. In addition to the position of director of Colliers, Vedrana is also the president of the British Chamber in Croatia, one of the founders of SOS Zagreb, vice president of the American Chamber of Commerce, and founder and longtime president of the Green Building Council.


  • * Jan de Jong is president of the Digital Nomad Association in Croatia. He championed the digital nomad visa in Croatia, to make this one of the most attractive places on the planet to live the remote work lifestyle. When people ask him what kind of business he is in, he answers: I am in the business of preparing Croatia for the next generation.


  • * * Anna Schneider is a director of the Creative Bureaucracy Festival. As a political scientist, she has worked in the non-profit sector for many years and has specialized in organizing events. In addition to an educational institution and associations, she also worked in the public sector and therefore not only brings many ideas for a modern and innovative administration with her, but also concrete ideas for their implementation.



Project is supported by the European Commission’s DG REFORM, upon the request of the Ministry of Economy and Sustainable Development.

This webinar will be in English with simultaneous translation. Participation is free of charge. The webinar will be recorded.

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